The Actionable Messages for Outlook integration enables users to complete their help desk tasks from within their Outlook mailbox using actionable notifications. After you enable this integration, technicians and end-users will receive notifications with action cards in their Outlook mailbox. Using these action cards, users can perform various actions on ServiceDesk Plus tickets with just a click.
Please note, this works only on the cloud version of ServiceDesk Plus.
Mar 4, 2022Submitted from marketplace.manageengine.com
Fiddly to set up (and it works with on-prem, not just cloud as the marketplace details claim).
Once working it's quite cool - very hand being able to pick up tickets without coming out of email (especially on mobile). Note that 'Pick Up' collision detection doesn't work when you do this, sadly.
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Hello,
I would recommend you to try Microsoft Outlook: Actionable Messages. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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