Extensions
  • Privileged access management
  • PAM360

Confluence

Bring contextual solution articles from Confluence into ServiceDesk Plus Cloud

Built for: ServiceDesk Plus Developed by: ManageEngine
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Confluence is a web-based corporate knowledge base application. Users can create articles and share them with their teams. The Confluence extension can be used to fetch contextual solution articles from Confluence and bring them into ServiceDesk Plus Cloud based on keywords used in the support request.

Key Features:

  • Reduce logging of similar and repeat incidents.
  • Instantly provide solutions—even before the request is logged.
  • Search the Confluence knowledge base right from ServiceDesk Plus Cloud.
  • Copy Confluence articles to ServiceDesk Plus Cloud ticket resolution.

Tags :

Deployment type Cloud
Published date Jun 29, 2023
Version 1.0
Category IT and Administration
Pricing Free
Vendor Website

Compatible Editions

  • Enterprise

This app is published in accordance with Marketplace review process. Click here to know more.

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