Extensions
  • Privileged access management
  • PAM360

Post Incident Review by Zia

Post Incident Review powered by Zia for ServiceDesk Plus Cloud

Built for: ServiceDesk Plus Developed by: ManageEngine
  ( 0 )

"Revolutionize Incident Resolution with AI: Analysis and Context Summarization at Your Fingertips" highlights the transformative power of integrating AI-driven tools like ChatGPT into incident management workflows

Key Features:

  • Utilize GPT-powered intelligence to analyze incident tickets, identify underlying issues, and provide detailed explanations to accelerate problem resolution.
  • Automatically extract and summarize the latest email conversations related to the ticket, highlighting critical timestamps and essential details for better context understanding.
  • Effortlessly transfer AI-generated summaries and insights into ticket conversations as notes, ensuring clear communication and well-documented incident histories.
  • Save time and reduce errors with AI-driven automation, enabling faster incident handling and more accurate information sharing across teams.

Tags

Deployment type Cloud
Published date Dec 31, 2024
Version 1.0
Category AI and Automation
Pricing Free
Vendor Website

Compatible Editions

  • Enterprise

This app is published in accordance with Marketplace review process. Click here to know more.

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