Cloud Telephony integration employs telephony features in ServiceDesk Plus Cloud to improve technician productivity while handling user calls. The integration is built over Zoho PhoneBridge, an integration platform for Cloud PBX (Private Branch Exchange) and Contact Centre Solution providers.
This integration allows technicians to place and receive calls from ServiceDesk Plus Cloud. Once enabled, technicians can call the requesters right from the request details page. Additionally, technicians can also use the dial pad provided by your telephony service provider inside ServiceDesk Plus Cloud to place calls to any phone number.
Please note, this works only on ServiceDesk Plus Cloud.
Zoho Corporation 4141 Hacienda Drive, Pleasanton, CA 94588
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120+ award-winning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
You need to be signed in to report inappropriate content. Alternatively, you could drop us a message at marketplace-abuse@manageengine.com explaining the situation.
Now, share this app privately just by sending them an email
To
Hello,
I would recommend you to try Cloud Telephony. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
You will be able to share this app only after it is published.
You will be able to report issues regarding this app only after it gets published.
You will be able to request for demo regarding this app only after it gets published.
Note: Your review, along with your details (name and profile photo), will be visible to all users. The vendor will be notified (upon approval after the moderation process). They may contact you for further information to enhance their application. The review will be visible in all data centers where the extension is available.
Payments have not been opened up for users in the EU yet. However, you can mail us at marketplace-sales@manageengine.com to continue with the purchase.
Only admins can install or purchase this app. Please contact your organization admin for more information.
Portal Name :
Please login to submit your comments
Please login to your account.
We're sorry that you've decided to cancel your subscription for the . Please let us know why you're cancelling this service, so we can try and help resolve the issue.
The extension did not work.
It did not function as described.
I have found an alternative that does the job better.
I didn't receive adequate support or help resources to utilize this extension fully.
I am no longer using its parent product.
Other. Please specify.
Subject
Subject cannot be blank
Details
Message cannot be blank
Your review successfully sumbitted. Thanks for the feedback
Are you sure you want to delete the developer?
App Name
Vendor Name
Receive promotions
You have not subscribed to receive offers or promotions from any vendor.
You can add a new developer only after updating your company profile.
Kindly click on Update in company profile tab to proceed further.
Payment facility is not available in your region yet. However, you can mail us at marketplace-sales@manageengine.com to continue with the purchase.