Extensions
  • Privileged access management
  • PAM360

PAM360 extension for ServiceDesk Plus Cloud

Weave privileged access security into your IT service management routines.

Built for: ServiceDesk Plus Developed by: ManageEngine
  ( 2 )

PAM360 integrates with ServiceDesk Plus Cloud to streamline privileged access management within your IT service management workflows. Integrating PAM360 with ServiceDesk Plus Cloud ensures granular, role-based access to technicians that grant just-enough permissions to launch secure access to critical assets.

This integration also facilitates swift resolution of incidents and major infrastructural changes by providing one-click, direct access to remote sessions (RDP, Telnet, and SSH) directly from the service desk console, by auto-fetching credentials from PAM360. Once the designated tasks are completed, access privileges will automatically be revoked, leaving them with the default permissions.

Key Features:

  • Initiate privileged sessions (RDP, Telnet, and SSH) directly within the ServiceDesk Plus interface for swift resolution of incidents
  • Grant VPN-less secure remote access to external vendors and contractors
  • Monitor audit and record all privileged sessions for future forensic analyses
  • Track privileged access requests raised through ServiceDesk Plus within PAM360

Tags :

Deployment type Cloud
Published date Apr 15, 2024
Version 1.1
Latest Released date May 13, 2024
Category IT and Administration
Pricing Free
Vendor Website

Compatible Editions

  • Enterprise

This app is published in accordance with Marketplace review process. Click here to know more.

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