Extensions
  • Privileged access management
  • PAM360

Microsoft Teams

For the Cloud version of ServiceDesk Plus

Built for: ServiceDesk Plus Developed by: ManageEngine
  ( 0 )

This integration enables users to completely access the Self-Service Portal, Requests, and Solutions module of ServiceDesk Plus, right within their Teams account. In addition, users can perform various help desk actions, access tasks present in the Home tab, and browse through the knowledge base using the ServiceDesk Plus bot and the messaging extension.
By bringing a host of service desk capabilities like incident management, service management, and knowledge base into Microsoft Teams, ServiceDesk Plus bridges the gap between IT service desk teams and end-users.

Please note, this works only on the cloud version of ServiceDesk Plus.

Key Features:

  • Technicians can add, view, and manage their tasks from the Home tab. Requesters can access the Self-Service Portal from the Home tab.
  • Technicians and requesters can view all their requests in the requests tab.
  • Technicians and requesters can view the available solutions in the knowledge base from the Solutions tab.

Tags :

Deployment type Cloud
Published date Jun 19, 2019
Version 1.0
Category IT and Administration
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise

This app is published in accordance with Marketplace review process. Click here to know more.

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