This integration enables users to completely access the Self-Service Portal, Requests, and Solutions module of ServiceDesk Plus, right within their Teams account. In addition, users can perform various help desk actions, access tasks present in the Home tab, and browse through the knowledge base using the ServiceDesk Plus bot and the messaging extension. By bringing a host of service desk capabilities like incident management, service management, and knowledge base into Microsoft Teams, ServiceDesk Plus bridges the gap between IT service desk teams and end-users.
Please note, this works only on the cloud version of ServiceDesk Plus.
Zoho Corporation 4141 Hacienda Drive, Pleasanton, CA 94588
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120+ award-winning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
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Hello,
I would recommend you to try Microsoft Teams. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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