Zoho Reports for ServiceDesk Plus

This add-on brings several benefits to a ServiceDesk Plus user. You get to look at your data in many different ways. You can analyze the data and create insightful reports and dashboards. Like, say constructing a request flow distribution, measure SLA compliance, know the closing rate of your requests, find your top 5/bottom 5 technicians, predict the your support load in different regions in the following months and quarters, and more.

Zoho Reports' drag-and-drop-based reporting is so easy to use that you can create any report or dashboard on your ServiceDesk Plus data with basic technical knowledge and share it with your colleagues; no scripting or querying required.

Only the data required for analysis is uploaded from ServiceDesk Plus to Zoho Reports. For example, the mail content of the request or ticket is NOT uploaded. To know what data is uploaded from ServiceDesk Plus, refer to the Default fields synchronized from SDP to Zoho Reports question.

Yes, we do provide a 30-day free trial for this add-on from the date of setup. The free trial will enable you to try the add-on in the Standard plan of Zoho Reports (Refer to the Zoho Reports pricing page). You can continue to use the add-on even after the trial period, in the Free plan of Zoho Reports.