Automatic Ticket Resolution

This app provides a mechanism to enable automatic ticket resolution

Average: 3.4 (59 votes)

The mechanism allows automatic closing of tickets registered through the service catalog. Automatic resolution notification takes place when registering a new ticket by the portal, by end user and only for the specified request templates. When the system notices the registration of ticket by the specified template, it automatically sets the ticket status as resolved, with added solution from the knowledge base. The requester can reject the solution of ticket, in which case the complaint is assigned as a re-opened ticket to a specific technician.

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