This widget enables the implementation of a digitized walk-up counter experience within the ServiceDesk Plus (SDP) OnDemand dashboard, allowing requesters to check into a live walk-up queue at a physical IT support location or schedule future appointments without leaving the SDP interface. It also provides capabilities for users to view and cancel existing appointments while automatically generating trackable requests for each interaction, enabling service desk teams to maintain visibility into support demand and analyze service performance, queue volumes, and appointment utilization.
Zoho Corporation 4141 Hacienda Drive, Pleasanton, CA 94588
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
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Hello,
I would recommend you to try Walk-In Support. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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