The extension enables technicians and administrators to create and manage parent–child relationships between service requests within ServiceDesk Plus Cloud. From the request detail page, existing requests can be associated as child requests under a parent request, allowing related issues to be organized in a structured manner. Establishing these relationships helps service desk teams track dependencies between requests and gain better visibility into how multiple tickets are connected, supporting more efficient handling of complex service scenarios.
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Hello,
I would recommend you to try Parent-Child Request Association. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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