This extension enhances incident management by introducing a dedicated Major Incident Management (MIM) lifecycle designed to support faster response and clearer communication during high-impact incidents. It enables teams to manage major incidents in a more structured and consistent manner by integrating predefined templates, status-driven workflows, and automated actions directly into the incident management process. By standardizing how major incidents are identified, communicated, and resolved, the extension helps technical teams maintain operational visibility, reduce manual coordination, and ensure that critical incidents are handled with the urgency and control they require.
Zoho Corporation 4141 Hacienda Drive, Pleasanton, CA 94588
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120+ award-winning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
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Hello,
I would recommend you to try Major Incident Management. It would add a lot more value to your ServiceDesk Plus account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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