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V-Support for SupportCenter Plus
Create and manage SupportCenter Plus requests directly from Microsoft Outlook.
V-Support enables you to create and manage requests directly from Microsoft Outlook. The ticket is converted to an email and delivered to the mailbox of the technician creating the request. This solution also adds requests in the calendar and integrates with ScreenConnect, TeamViewer, Bomgar, LogMein, OpManager, and more.
An email is converted to a request, and the two are linked at the click of a button. This feature makes request management failrly easy.
Create a request view by specifying criteria to manage those requests. This feature also provides actions such as reply, forward, delete, and add note.
SEND TO CALENDAR
Send requests to Outlook calendar as a meeting or appointment. Enables you to click the appointment on the calendar as a shortcut.
Service Desk Plus 9007+
Download and install from http://www.vlink.is/sdp.
Open Outlook, go to the Service Desk tab, and then click settings.
Enter the URL and API needed, and you're done !