skype for business

Skype Business Connector for ServiceDesk Plus

Collaborate with IT peers and resolve tickets.

Average: 3.8 (9 votes)

A Skype connection with ServiceDesk Plus makes communication simple and efficient. This integration enables collaboration among IT peers, during ticket resolution. It is a fresh take on technical support for your users that is smart, easy to use, and is already included in your copy of Meplugins Professional and your Self Service Portal.

  • LAUNCH A SKYPE CONVERSATION

    If you are using Skype for Business, you can seamlessly connect your employees to your ME Plugins Skype for Business Connector and they are ready to start helping your requesters.

     

    The ME Plugins Skype for Business Connector has a fresh, intuitve responsive user interface and is ready for the latest devices. We know your requesters are important, so we made sure they can access your chat any time. 

  • CONVERT CONVERSATION IN TO TICKET

    This feature enables you to chat with the requester and convert the chat into a request.

  • CALL REQUESTER

    This feature enables you to call the requester directly from the toll in just a click.

  • Rebrand it for your business

    With the ability to rebrand live chat integration in ServiceDesk Plus,  we make your requesters experience better

    Brand it for your business to give your requesters the best experience.

     

SIMILAR PLUGINS

Skype for Business adapter for ServiceDesk Plus

Skype for Business adapter for ServiceDesk Plus

Leverage the power of communication to take your help desk experience to the next level.

Dynamic approvals for the first stage in ServiceDesk Plus.

Automate selection of approvers and creation of rules in ServiceDesk Plus.

Shifting SLA for service requests in ServiceDesk Plus

Automate change of ServiceDesk Plus ticket SLA when given conditions are fulfilled.

VERSIONS

  • Developer

    UDK

  • Integrates with

    Connects with ServiceDesk Plus 3.0+


INSTALLATION STEPS

  • Stop the ServiceDesk Plus service
  • Install the meplugin package
  • Start the ServiceDesk Plus service
  • Apply license file for Skype for Busniess Connector

Please note: You can also integrate with self-hosted Lync Server 2013 and Skype for Business. This does not work with the service hosted by Microsoft Lync Online, Skype for Business Online, or Office 365.