OpManager for ServiceDesk Plus

A network fault management system to automate creation and assigning of trouble tickets.

The OpManager and ServiceDesk Plus integration enables the network administrator to search the ServiceDesk Plus knowledgebase for known solutions, investigate on network and device performance through OpManager, check asset audit trails, and lot more.

AUTOMATIC INCIDENT CREATION ON NETWORK FAULT IDENTIFICATION

When OpManager finds a fault in the network, an incident is automatically created in ServiceDesk Plus.

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AUTOMATIC DISCOVERY AND ASSET GROUPING

OpManager with the help of the CMDB plug-in automatically syncs and merges the OpManager asset details with ServiceDesk Plus. So, each time a device is discovered in OpManager, it automatically gets populated as a CI in the CMDB inventory

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VISUALIZE THE RELATIONSHIP

The relationship map provides a detailed view of relationships between CIs. Relationships between CIs are automatically established when the CIs are populated into the CMDB. These relationship maps help network admins analyze the impact caused by the CI on critical business services, predict the consequences of the impact, and identify the root cause of the impact.

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Error reporting from SAP made easy

Advanced service analytics at your finger tips.