ME Plugins - Add-ons bundle for ServiceDesk Plus

ME Plugins enhance the usability of support staffs.

Average: 4.4 (16 votes)

With ME Plugins get a bundle of add-ons that help you manage attachments efficiently, print and delete bulk requests, customize notifications and so on. Keep reading to know all the features in this bundle! 

  • ATTACHMENT PLUS

    We've enhanced the usability of attachments. You can now:

    - Download attachments as ZIP.

    - Preview attachments within the application.

    - View all attachments including all conversations in single view.

    - Download and send them via email.

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  • CLOSED LINKED REQUESTS

    ME Plugins support closing and updating request properties of linked requests when a parent linked request is closed.

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  • IMPORT SERVICE REQUESTS THROUGH XLS

    ME Plugins support importing service requests through XLS file.

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  • ZOHO ASSIST INTEGRATION

    With this integration, you can:

    - Support remote customers quickly through ServiceDesk Plus on-demand remote support sessions.

    - Manage remote computers effortlessly with unattended remote access completely reliable and secure.

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  • MULTI NOTIFICATIONS

    - Now manage notifications through rules.

    - Multi notifications have given you the ability to customize your notifications based on criteria.

    - In addition, it also brings you support for sending a HTML mail

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  • SKYPE FOR BUSINESS INTEGRATION

    - Now you can make a call and send messages to the requesters from ServiceDesk Plus request view page.

    - Catch a conversation and create request from it.

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  • AskNicely INTEGRATION

    Integration with AskNicely allows you to send a survey and get NPS scoring when a request is closed.

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  • ZOHO CRM INTEGRATION

    You can view ZOHO CRM contact details, notes, potentials and events within request details page.

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  • CLEAN UP ATTACHMENTS

    - ME Plugins support cleans up unused attachments from the system.

    - This will increase space in your hard disk.

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  • MULTIPLE REQUESTS

    ME Plugins support printing multiple requests from requests list view.

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  • DELETE REQUESTER

    Delete bulk requesters using XLS file.

    You can remove users that are local and also Active Directory imported users.

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  • FAQ Plus for ServiceDesk Plus

    FAQ stands for “frequently asked questions”. A FAQ page is often included on websites to allow questions to be asked and answered in a public forum. A FAQ page is a living, breathing, document that is updated regularly. Everytime a user asks you a question, you need to decide whether it is something that other users may need or find useful. You need to make sure that you answer the questions clearly and take advantage of the opportunity to connect with your users. The FAQ page typically reflects the personality of your business and your brand.

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VERSIONS

  • Developer

    UDK

  • Integrates with

    ServiceDesk Plus