ME Plugins enhance the usability of support staffs.
The available add-ons are:
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Leverage the power of communication to take your help desk experience to the next level.
Error reporting from SAP made easy
Create and manage SupportCenter Plus requests directly from Microsoft Outlook.
Search, read, and share help desk knowledge.
Get real-time customer feedback based on the Net Promoter Score.
A mobility platform for managing assets on the field.
A network fault management system to automate creation and assigning of trouble tickets.
Create and manage ServiceDesk Plus requests directly from Microsoft Outlook.
Advanced service analytics at your finger tips.
Monitor and manage assets in the network.
Register issues in JIRA and ServiceDesk Plus simultaneously.
Go beyond tickets. Manage desktops.
Collaborate with IT peers and resolve tickets.
Dedicated protocol prepared for predefined assets.
Create requests from ServiceDesk Plus to SupportCenter Plus and track them.
Restore functions unavailable for static web pages in the ServiceDesk Plus self-service portal .
Restore functions unavailable for static web pages in the ServiceDesk Plus self-service portal.
Automate change of ServiceDesk Plus ticket SLA when given conditions are fulfilled.
Automate selection of approvers and creation of rules in ServiceDesk Plus.